Lorikeet
for RedBalloon
Contact us
We built an AI support agent trained on RedBalloon's voucher policies, experience catalogue, and booking processes. It handles voucher queries, experience exchanges, and booking help across chat and voice -- ready for seasonal peaks.
This agent is loaded with dummy data. Give any name when asked and try these use cases:
AI support that understands voucher policies, experience exchanges, booking logistics, and everything your customers ask about.
Customers ask questions in their own words. The agent understands context, handles follow-ups, and resolves enquiries end to end.
Checks voucher status, resends lost vouchers, extends expiry dates, and handles balance enquiries instantly.
Walks customers through swapping one experience for another. Handles value differences and availability checks.
Helps customers find available dates, book experiences, and manage reservations without waiting for a human agent.
Suggests experiences based on occasion, location, budget, and interests. Perfect for gift-givers who need help choosing.
Same AI brain across both channels. Customers get consistent, accurate answers whether they call or chat.
Configured specifically for RedBalloon's experience marketplace and gifting operations.
Trained on RedBalloon's voucher policies, experience categories, booking rules, and refund processes.
Every response follows your actual support processes. Voucher lookups, exchanges, and escalations work the way your team expects.
Voucher FAQs, experience details, booking policies, and gift guides -- all searchable by the AI agent.
Chat and voice are working right now. Email and SMS work the same way when you're ready.
From this demo to production in weeks, not months.
Plug in your voucher platform, booking engine, and CRM. Lorikeet handles the integration.
Replace demo data with your actual experience catalogue, voucher rules, and customer records.
Start with chat or voice. Run alongside your existing team to build confidence.
Add voice, email, and SMS. The same AI, same knowledge, everywhere your customers reach out.
Customers get help with vouchers, bookings, and gift recommendations any time -- no wait, no voicemail.
Status checks, resends, and extensions resolved in seconds. No more queuing for simple voucher queries.
Christmas, Valentine's Day, Mother's Day -- handle 10x the volume without scrambling for temp staff.
AI helps customers choose and book experiences in real time, reducing drop-off before checkout.
Every customer gets the same accurate, on-brand answers. No training gaps, no bad days.
Handle peak volumes without onboarding seasonal agents. The AI scales instantly when demand spikes.
We'd love to walk you through how this works in production and answer any questions.
Talk to the team